HookBay Support Counter
Effective date: October 13, 2026 Email: shelfhooks@hookbay.app
Is a SKU stuck on the bay, or did a look fail to hang? Email us and tell us what you were doing when it happened.
What we can help with
- Photographing or importing a SKU still.
- Selling hooks, shot plans, or hero and scene looks that fail to hang.
- Turning AI sharing on or off.
- Camera, Photos, microphone, or speech permission questions.
- Widget, Live Activity, and shortcut capture.
What to include
Include your iPhone model, iOS version, HookBay version, the step that failed, and any error message. Please don't send passwords, payment details, or photos of people. A screenshot of the error is enough.
Purchases and refunds
HookBay has no in-app purchases. For questions about App Store charges, contact Apple.
Data recovery
Your bay is stored only on your iPhone. We cannot restore SKUs, hooks, or looks that were deleted or lost when the app was removed.
Limits
We can't fix third-party marketplaces or the AI providers' own services, and we can't give legal, tax, or advertising-compliance advice about your listings.
Contact
shelfhooks@hookbay.app